When it comes to customer satisfaction, which fast food chains are leading the way?

Answer:
1st: Chick-fil-A
2nd: Jimmy John's
3rd: KFC

Questions:

• What brands did you expect to be in the top three, but weren't?
• What are some things about these brands that contribute to their being in the top three?
• If you could offer advice to the CEO of any of these brands about how to improve any aspect of their business (like sales, employment, customer experience, etc.) what would it be?

Click here for the ready-to-go slides for this Question of the Day that you can use in your classroom.

Behind the numbers (USA Today):

When it comes to customer satisfaction, Chick-fil-A ranked No. 1, following closely by Jimmy John's.

• Chick-fil-A with an 85 satisfaction score, up 2% from last year.
• Jimmy John’s at 84, up 6% from 2022.
• KFC with an 81 customer satisfaction score, an increase of 4%.
• Papa John's with an 80 score, up 5% since last year.
• Domino’s stayed consistent with a 78 in satisfaction.
• The list also included an "All Others" category in the third spot for restaurants not named, scoring 82.

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Give students an opportunity to create and improve ideas in the activity ECON: I've Got An Idea!

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The Entrepreneurship mini-unit is packed with lessons and resources to expose your students to the world of business.

About the Author

Ryan Wood

Ryan is the Partnerships and Adoption Manager for Next Gen Personal Finance’s midwest region. He brings his experience as a former teacher, curriculum designer, and sales and marketing professional to state organizations and school districts in supporting the implementation of their personal financial education efforts. He graduated from the University of Wisconsin-Green Bay and earned his teaching credential from Saint Mary’s University in Winona, Minnesota. He proudly taught at two rural high schools in Wisconsin before transitioning to curriculum design at NGPF, and is now excited to be on the front lines in delivering the best possible financial education in the midwest. He and his wife have three beautiful daughters, each of which inspire him to share the impact of being sound financial stewards both at home and as lifelong learners.

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