When it comes to customer satisfaction, which fast food chains are leading the way?

Answer:
1st: Chick-fil-A
2nd: Jimmy John's
3rd: KFC

Questions:

• What brands did you expect to be in the top three, but weren't?
• What are some things about these brands that contribute to their being in the top three?
• If you could offer advice to the CEO of any of these brands about how to improve any aspect of their business (like sales, employment, customer experience, etc.) what would it be?

Click here for the ready-to-go slides for this Question of the Day that you can use in your classroom.

Behind the numbers (USA Today):

When it comes to customer satisfaction, Chick-fil-A ranked No. 1, following closely by Jimmy John's.

• Chick-fil-A with an 85 satisfaction score, up 2% from last year.
• Jimmy John’s at 84, up 6% from 2022.
• KFC with an 81 customer satisfaction score, an increase of 4%.
• Papa John's with an 80 score, up 5% since last year.
• Domino’s stayed consistent with a 78 in satisfaction.
• The list also included an "All Others" category in the third spot for restaurants not named, scoring 82.

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Give students an opportunity to create and improve ideas in the activity ECON: I've Got An Idea!

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The Entrepreneurship mini-unit is packed with lessons and resources to expose your students to the world of business.

About the Author

Ryan Wood

Ryan grew up with and maintains a love for learning. He graduated from the University of Wisconsin-Green Bay with a degree in Business Administration and worked in sports marketing for a number of years. After living in Texas, Colorado, Tennessee, and Minnesota, the call of education eventually brought Ryan back to his home state of Wisconsin where he was a Business and Marketing teacher for three years. In his free time he likes to spend time with his wife and daughter, play basketball, read, and go fishing. Now with NGPF, Ryan is excited to help teachers lead the most important course their students will ever take.

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